Customer Service in Hospitality
What great service looks like and how to give it every shift: the welcome, getting orders right, the counter and the table, phone and online, complaints and difficult moments, and inclusive service. 8 short lessons with quick checks, then a 20-question quiz. Pass it and you get your certificate straight away. On your phone or computer, at your own pace.
8 lessons
20-question quiz
Instant certificate
Course outline
Lesson 1What great service looks like
Lesson 2Greeting, body language and the welcome
Lesson 3Taking orders and getting them right
Lesson 4Service at the counter and the table
Lesson 5Communication: in person, phone and online
Lesson 6Complaints and difficult moments
Lesson 7Inclusive service and teamwork
Lesson 8Your standards every shift
Format: online lessons · Assessment: 20-question quiz · Certificate: instant PDF
Made for your next job
- Anyone starting a job in a café, restaurant, hotel or bar
- Students and travellers looking for hospitality work at home or abroad
- Front-of-house teams who want a shared standard
- Anyone who’d like to handle complaints with more confidence
No experience needed. Taught online from the customer service section of our classroom courses, built on more than 15 years of training baristas and our own café team.
By the end of the course
- Welcome every customer warmly, with the right body language
- Take orders accurately, allergies included, and repeat them back
- Give smooth service at the counter and at the table
- Speak well in person, on the phone and online
- Handle complaints and difficult moments calmly: listen, apologise, put it right, thank them
- Serve everyone well, whatever their needs, and work as a team
- Keep your standards up every shift
More than a video course
8 short lessons
Clear, step-by-step lessons you can do on your phone, each ending with quick checks.
Step-by-step illustrations
Every key technique drawn out step by step, to enlarge and come back to.
Pocket guide (PDF)
The whole course on a few pages, to keep on your phone or print. Yours to keep.
20-question quiz
Drawn from a bank of 40 questions. Retake it as often as you need.
Instant certificate
A PDF certificate the moment you pass, emailed to you too, with an ID employers can check.
Checkable by employers
Every certificate has its own ID that an employer can check online at baristaschoolireland.ie/verify.
See the pocket guide before you buy.
Start today, at your own pace
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Good to know
Is it only for cafés?
No. The examples come from cafés, restaurants, hotels and bars, and the skills work anywhere you serve customers.
How long do I have to finish?
There’s no time limit. Your progress is saved on the device you use, so you can stop and pick up where you left off.
What if I don’t pass the quiz?
You’ll see which lessons to look at again, and you can retake the quiz as many times as you need.
Can an employer check my certificate?
Yes. Every certificate has its own ID. Anyone can check it at baristaschoolireland.ie/verify, which shows the course, your name as printed and the date. Never your email.
Do I need any equipment?
No. Just a phone, tablet or computer.
Can I get a refund?
Yes: 14-day refund.* *Terms apply.
Is it an official qualification?
Yes. You will receive a Barista School Ireland (BSI) certificate.