Refunds and returns

Course bookings in Bandon

• Once you book, you’ve agreed to pay for the course in full, and we don’t give refunds for course places. Because they’re booked for a specific date, the 14-day cancellation period for many online purchases doesn’t apply to them. Section 06
• Can’t make it? You can send someone in your place at no charge if you email us before the course starts, and we’ll do our best to move you to another date, subject to places. Section 05
• If we cancel your course, we’ll offer you a place on another date or an equivalent course, and any part paid by gift voucher goes back onto the voucher. Section 03

Gift vouchers

• Vouchers are emailed, so there’s no shipping. They can’t be refunded or exchanged for cash. If the email goes missing, we can resend it to the address it was sent to. Section 14

PDF guides (digital downloads)

• Guides are emailed as a download link straight after payment, with no shipping. When you buy, you ask us to supply the guide straight away and agree that you lose your right to cancel once the download link has been sent. Section 15
• This doesn’t affect your rights if a guide is faulty or not as described: tell us and we’ll put it right.

Online courses (for example Level 1 HACCP)

• As a consumer you normally have 14 days to cancel an online purchase. Online courses start straight away: when you order, you confirm that you want immediate access and that you lose your 14-day right to cancel once access begins (when the course link is sent). Section 20
• If you didn’t give that confirmation, you can cancel within 14 days of your order by telling us clearly, for example by email. You can use the model cancellation form, but you don’t have to. We’ll refund you within 14 days of hearing from you, using the same payment method, at no cost to you.
• None of this affects your rights if a course is faulty or not as described. Tell us and we’ll fix it, give you access again or refund you, as the law provides.

How to ask

Email info@baristaschoolireland.ie with your order or booking reference, or write to Waco Coffee Company Ltd, trading as Barista School Ireland, 9–11 Pearse Street, Bandon, Co. Cork, P72 CF24. Phone 021 424 8717.