Booking Terms and Conditions · Barista School Ireland

01General

You can’t complete a booking without accepting these terms and conditions, so please read them, and print or save a copy, when you book. We may change these terms at any time without notice, but changes won’t apply to bookings we have already accepted. When you book with us you agree that:

you accept financial responsibility for all transactions made under your name;
you will be at least 18 years of age on the starting date of the booked course, and have the legal capacity to make a booking;
all the information you give us about yourself or anyone else is true and accurate.

We reserve the right to refuse any booking that we feel may create a conflict of interest.

02The price you pay

We make every effort to show the most up-to-date and correct prices on our website, but we reserve the right to change our prices at any time. Occasionally a price may be shown incorrectly because of an error. If that happens, we’ll tell you the correct price, and we may cancel the booking if you don’t wish to accept it.

03If we cancel your booking

We hope we never have to change your booking, but because courses are planned well in advance it is sometimes necessary. For example, if not enough people have booked your course, or unforeseen circumstances make the school unfit for use, we may have to cancel your course.

We reserve the right to cancel a course in any circumstances. If we cancel your paid booking, we will offer you a place on another date or a replacement course of an equivalent or similar standard. Any part paid by gift voucher goes back onto the voucher. We cannot be responsible for any other costs or expenses you incur as a result of our cancellation.

04If we alter your booking

We aim not to make changes once your booking is confirmed, but some arrangements depend on suppliers we don’t control, so changes may be necessary. Most changes will be minor, and while we will try to tell you about them before your course, we are not obliged to do so and will not pay compensation for minor changes.

A change of course date is an example of a major change. If we tell you about a major change before your course begins, you can choose to:

accept the alternative arrangements we offer; or
accept a replacement course of an equivalent or similar standard and price. If it costs more you pay the difference, and if it costs less we refund the difference.

05If you change your booking

Sending someone in your place. If you can’t attend, you can pass your place to another person at no charge, as long as you let us know by email at info@baristaschoolireland.ie before the course starts, and that person meets these terms (including the minimum age).

Changing your date. If you’d like to change your course date, contact us as soon as you can. We will do our utmost to move you, subject to places, but it may not always be possible.

06If you cancel your booking

Once you place your booking, you have entered a legally binding agreement to pay for your course in full, and the course is non-refundable. You can still send someone else in your place, as above.

Because our courses are booked for a specific date, the 14-day cancellation period that applies to many online purchases does not apply to course bookings. This doesn’t apply to an online course you add to a booking: see section 20.

07No-shows and lateness

If you don’t attend your course, your place is lost and the fee is not refunded. If you arrive late, you can join the course when you arrive, but it can’t be extended to make up the time missed. Please arrive 10 minutes before the start.

08Events beyond our control

We cannot accept liability or pay compensation where we are prevented from performing, or delayed in performing, our obligations by force majeure. In these terms, force majeure means any event that we or the supplier of the service in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, and all other events outside our control.

09Our liability to you

To the fullest extent permitted by law, our liability for any loss or damage you suffer is limited to that which arises from the negligence of our employees, subcontractors or agents.

We are not liable for any indirect loss or damage you may suffer, including but not limited to loss of income, business, profits, opportunity, anticipated savings, data or enjoyment.

Nothing in these terms limits or excludes our liability for:

death or personal injury caused by the negligence of Barista School Ireland, its employees, subcontractors or agents;
fraud or fraudulent misrepresentation; or
any other matter for which it would be illegal for us to limit or exclude our liability.

10Payment

Online bookings are paid in full when you book, by card, Apple Pay or Google Pay. Payments are processed securely by Stripe, and we never see or store your card details. Your places are held for 30 minutes while you pay, and your booking is confirmed when payment is complete and we email your confirmation.

If you pay by bank transfer, it is your responsibility to pay the exact course fee in euro. We are not responsible for costs that result from paying in the wrong currency or from not covering the full transfer fees.

We reserve the right to cancel a booking if payment is declined or the payment details supplied are incorrect.

11Special requests

If you have a special request for something we don’t advertise, we will do our best to meet it, but we cannot guarantee it and accept no liability if it is not met. We cannot accept a booking that depends on a special request being met.

Please tell us before your course about any allergy or medical condition we should know about. Our courses can use dairy milk and plant milks, including almond and soya.

12Lost property

If you lose something during your course, contact us and we will try to help you find it. It is your responsibility to keep your belongings safe at all times, and we cannot accept liability for items lost while attending a course.

13Alcohol and drugs

Unlawfully obtained or non-prescription drugs must not be brought to, sold, transferred or consumed at the school or on our premises, and drug paraphernalia is prohibited. Students may not use, sell, transfer or possess medication prescribed to someone else.

Any disorderly conduct caused by intoxication, or involving illegal drugs, that needs intervention by our staff or the authorities will result in your booking being cancelled immediately and you will be asked to leave the premises.

14Gift vouchers and promotional codes

Gift vouchers

Vouchers are available from €25 to €500 and are valid for five years from the day they are bought. The expiry date is shown on the voucher.
A voucher can be used towards any course, booked online or by phone. If it doesn’t cover the full price, you pay the rest when you book, and any balance left stays on the code until it expires.
Vouchers can’t be refunded or exchanged for cash.
Keep your code safe and treat it like cash. If the email goes missing, we can resend it to the address it was sent to.
Printed gift cards sold in a café work once they have been activated at the till when you pay. The five years run from the day of purchase. If a card you bought says it hasn’t been activated, ask at the café where you bought it or email us with your receipt.

Friend codes

When a friend code scheme is running, each person who books gets their own code to share. The discount it gives is shown when the code is entered.
A friend code can’t be used on your own booking, and each person can use one friend code.
Any thank-you voucher for the person who shared the code is issued after their friend has completed their course, and follows the gift voucher terms above.

Promotional codes

Promotional codes have the value, exclusions and limits we tell you about when we give them to you, and may be valid only for a limited period.
A code is valid only for qualifying bookings made on our website, or by phone where a website booking is not possible. If a code is no longer valid when you enter it, you will be told.
Enter the code when you book and the discount is taken off the price. If you don’t enter it when you book, the booking isn’t eligible for a later discount, and discounts can’t be claimed after a booking is confirmed.
Codes and discounts can’t be exchanged for cash, or combined with other promotions unless we allow it. Please don’t post codes online or pass them to others.
If a code we gave you doesn’t work, our only obligation is to replace it.

15Guides and extras bought with a booking

Digital guides

Our guides are digital downloads: PDFs, and for the Coffee Business Start-up Kit a ZIP file containing PDFs, a Word template and spreadsheets. The Home Barista Handbook and the Latte Art Practice Plan are for your personal use; the Café Barista Toolkit and the Coffee Business Start-up Kit may be printed, copied and used within your own business. Please don’t share, upload or resell the files themselves.
Once your payment is confirmed we email you a personal download link, just for you.
When you buy a guide you ask us to supply it straight away, and you agree that you lose your right to cancel the purchase once the download link has been sent. This doesn’t affect your rights if a guide is faulty or not as described: tell us and we’ll put it right.
If a guide was bought with a course booking and we cancel that booking and return the payment for it, the guide’s download link stops working.

Online courses added to a booking

An online course (such as Level 1 HACCP) added to a booking follows section 20, Online courses, including your right to cancel.

The Home Barista Gift Bundle and other guides given as gifts

The Home Barista Gift Bundle is the Home Barista Handbook and the Latte Art Practice Plan sold together. It comes with one download link for both PDFs, and the personal-use licence above passes to the person you give it to.
When you send it as a gift, we email the download link to the person you name on the day you choose (from 8am Irish time), or to you to pass on. Please check their email address: the link goes to the address you give us. You can ask us to change the date or address by replying to your receipt before it is sent.
When you add the bundle to a gift voucher, it is sent with the voucher, to the same person on the same day, and is a separate purchase: it doesn’t change the value of the voucher, and the voucher can’t be used to pay for it.
Your right to cancel ends once the download link has been sent to you or to the person you named, as for any guide.

Black Friday offer

From 00:00 on Friday 27 November 2026 to 23:59 on Monday 30 November 2026 (Irish time), every Barista Workshop gift voucher bought on our website comes with one Home Barista Gift Bundle for each voucher, free of charge. No code is needed.
The offer applies to Barista Workshop gift vouchers only. It doesn’t apply to vouchers for other courses, gift vouchers for an amount, café voucher cards, or vouchers bought outside these dates.
Each free bundle is sent with its voucher, to the same person on the same day. It has no cash value, there is no cash alternative, and it can’t be exchanged for anything else.
We may end or change the offer early. This won’t affect a voucher already bought under it.

Gift vouchers added to a booking

A gift voucher added while you book is emailed to you to pass on, and follows the gift voucher terms in section 14.
If the booking it was bought with is cancelled and the payment for it returned, the voucher is cancelled too, unless it has already been used.

Upgrade credit

From time to time we may offer students who have completed a course an upgrade credit towards a further course. The credit, the course it applies to and how long it lasts are shown in the email that gives it to you.
An upgrade credit is single-use and works only with the email address it was sent to. It can’t be exchanged for cash, transferred, or combined with other codes unless we say so.

16The Owner’s Line membership

The Owner’s Line is a monthly membership that gives you direct WhatsApp access to one of the owners of Barista School Ireland for advice about your coffee business. These terms apply to it alongside sections 01, 02, 09 and 19.

Price and billing

Prices for the membership are shown excluding VAT. VAT is added at the current rate, and the total you pay each month is shown before you pay.
You pay monthly in advance, by card through Stripe. Your membership starts as soon as your first payment goes through, and renews each month on the same date until it ends as set out under “Cancelling” below.
We may change the price. We’ll tell you by email at least 30 days before a new price applies. If you give notice before the new price applies, you keep paying the old price until your membership ends.

Cancelling

You can cancel at any time by giving us 30 days’ notice. Give notice from “Manage my membership” on our website, or by email to info@baristaschoolireland.ie. Your notice counts from the day we receive it. This doesn’t affect your right to withdraw in the first 14 days, below.
Your membership, and your payments, end on the first renewal date that falls at least 30 days after the day you give notice. Any renewal before that date is charged as normal, and your membership carries on in full until it ends.
For example, if your membership renews on the 1st of each month and you give notice on 22 March, 10 days before the 1 April renewal, the 1 April payment still goes ahead and your membership ends on 1 May, with nothing more to pay. If you give notice 30 days or more before your next renewal, your membership ends on that renewal date and it isn’t charged.
We’ll confirm your notice and your end date by email. If you’d like to stay after all, tell us before your end date and your membership carries on.
We don’t refund part of a month, whether you give notice partway through a month or don’t use the membership.
Your right to change your mind: under EU consumer law you can withdraw within 14 days of first subscribing. When you join, you ask us to start the service straight away. If you then withdraw within those 14 days, you pay only for the service provided up to the day you tell us, and we return the rest of that first payment. This applies to your first subscription only, not to later monthly renewals.

Fair use

The membership is one-to-one. One membership covers one named person, using the one WhatsApp number they give when they join. It isn’t to be shared with or passed to anyone else, and we only reply to messages from that number. If you need to change your number, contact us and we’ll update it for you.
We reply during the hours shown on the Owner’s Line page and in your welcome email. Messages that arrive outside those hours are answered the next working day.
The Owner’s Line is not an emergency or breakdown service. For an equipment fault, contact your engineer or supplier.
On-site visits, team training and consultancy work are not included, and are quoted separately.

Our advice

We give our advice in good faith, based on our experience, and on the information you give us. Decisions about your business remain yours, and we are not liable for business outcomes, such as sales, profits, costs or the performance of staff or equipment, that follow from acting on it. Nothing here limits the liability set out in section 09 that the law does not allow us to limit.

Ending a membership

We may end a membership straight away if it is misused, for example abusive messages, sharing the membership or our contact with others, or using it for someone else’s business. If we end a membership for another reason, we will return the payment for any part of the month not yet used.

17Contacting you

When you book, we use the email address you give us to send your confirmation, a reminder before your course and any updates about your booking, so please make sure it is correct. We may also call you on the mobile number you provide if we need to reach you about your course.

18Filming and photography

From time to time we take promotional photographs and video at the school, so filming or photography may be in progress during your course. Please be aware of where cameras are positioned. We do not accept responsibility if, contrary to your wishes, you appear in promotional photographs or video. Our privacy notice explains how we handle your information.

19Disputes

These terms form a contract between you and Waco Coffee Company Ltd, trading as Barista School Ireland (registered in Ireland, company no. 570483, VAT no. IE 3391828WH, registered office 9–11 Pearse Street, Bandon, Co. Cork, P72 CF24), and are governed by Irish law. Any disputes will be dealt with by the Irish courts. Nothing in these terms affects your statutory rights as a consumer.

Questions about these terms? Call 021 424 8717 or email info@baristaschoolireland.ie.

20Online courses

These terms apply when you buy one of our online courses (Level 1 HACCP: Food Safety Induction Skills, based on FSAI Level 1, and Allergen Awareness, based on FSAI guidance), on its own page or added to a course booking, alongside sections 01, 02, 09 and 19.

Who you’re buying from

Waco Coffee Company Ltd, trading as Barista School Ireland. Registered in Ireland, company no. 570483. VAT no. IE 3391828WH. 9–11 Pearse Street, Bandon, Co. Cork, P72 CF24. Email info@baristaschoolireland.ie, phone 021 424 8717.

What you get

Online access to the course: short video lessons with captions and transcripts, quick checks after each lesson, and a final quiz of 20 questions (16 to pass). You can retake the quiz as often as you need to.
A PDF certificate of completion, issued by Barista School Ireland, for each learner who passes, emailed to the address they enter. It shows the date passed and a “valid until” date 2 years later: this is our recommended refresher date. The FSAI doesn’t set an expiry date for food safety training.
The Level 1 HACCP course covers the general food safety knowledge for the FSAI’s Level 1 skills. Employers must still supervise their staff and train them in their own workplace’s procedures.
The Allergen Awareness course covers general allergen knowledge. Employers must still train and supervise their staff in their own menu, allergen records and procedures.
It works in an up-to-date web browser (Chrome, Safari, Edge or Firefox) on a phone, tablet or computer, with an internet connection. Progress is saved on the device you use. There’s no time limit.

Scope and limits of the training

Our online courses are Barista School Ireland training. They’re based on the Food Safety Authority of Ireland’s (FSAI’s) guidance (for Level 1 HACCP, the FSAI’s Guide to Food Safety Skills; for Allergen Awareness, the FSAI’s guidance on allergen information for food businesses) but aren’t approved or accredited by the FSAI, QQI or any other body. The certificate is a Barista School Ireland certificate of completion.
They’re general training. They support, but don’t replace, the HACCP-based food safety management system, procedures, training and supervision of the learner’s workplace, which must always be followed.
We take reasonable care to keep the content accurate and up to date, but errors or omissions can occur, and law and guidance change.
Learners and employers should follow their own workplace’s procedures, and seek advice where they’re unsure.
The Allergen Awareness lesson on allergic reactions and emergencies is general awareness only, based on HSE advice. It isn’t first-aid training or medical advice. In an emergency, follow your workplace’s procedures and call 112 or 999.
When you order, you’re asked to confirm that you accept these terms and understand the scope of the training, and learners confirm a short note to the same effect before they start the course.
Nothing in this clause limits your statutory rights, including where a course is faulty or not as described.

Places and team packs

One place is for one learner, who can retake the quiz under the same name. A team pack is for up to the number of learners shown, on one shared link, each with their own certificate.
The person or business who buys the course sees, on their records page, each learner’s name, pass date, score, certificate and refresher date. Learners are told this before they submit the quiz.
Team packs are for businesses buying for their staff. If you buy as a consumer, your consumer rights below apply in full.

Price and payment

Online courses are exempt from VAT, so no VAT is added to the price shown. You pay in full when you order, by card, Apple Pay or Google Pay through Stripe.
A launch price is shown with the date it ends and the price that applies after it. On the day after that date the standard price applies automatically.
Bundle savings are shown before you pay and on the payment page: Level 1 HACCP at the bundle price when added to a barista course booking; a saving when one place on Level 1 HACCP and one place on Allergen Awareness are bought in the same order; or a saving on Level 1 HACCP bought with a guide. Team packs aren’t discounted, and only one saving applies per order (the best one for you).

Your right to cancel (consumers)

Under the Consumer Rights Act 2022 you normally have 14 days from the day the contract is made to cancel an online purchase, without giving a reason.
Online courses are supplied straight away. When you order, you’re asked to confirm: “I want immediate access to the course. I understand that once access begins I lose my 14-day right to cancel. This doesn’t affect my rights if the course is faulty or not as described.” We confirm this by email before sending your course link. Once access begins (when the link is sent), the right to cancel ends.
If you didn’t give that confirmation, you can cancel within 14 days of your order by telling us clearly, for example by email to info@baristaschoolireland.ie. You can use the model form below, but you don’t have to. We’ll refund you within 14 days of hearing from you, using the same payment method, at no cost to you.
None of this affects your rights if a course is faulty or not as described. Tell us and we’ll fix it, give you access again or refund you, as the law provides.

Model cancellation form (complete and return it only if you want to cancel the contract)

To: Waco Coffee Company Ltd, trading as Barista School Ireland, 9–11 Pearse Street, Bandon, Co. Cork, P72 CF24. Email: info@baristaschoolireland.ie

I/We hereby give notice that I/We cancel my/our contract for the supply of the following digital content/service: ______________________

Ordered on: ____________ Order reference: ____________

Name of consumer(s): ______________________

Address of consumer(s): ______________________

Signature of consumer(s) (only if this form is sent on paper): ______________________

Date: ____________

Refresher reminders

About 30 days before a learner’s refresher date, we email the buyer a short reminder for their training records. It contains no offers. You can turn these off at any time from the link in the email or on your records page.

Using the course

The course and its materials (videos, graphics and, for Level 1 HACCP, the pocket guide) are for the learners on your order. Please don’t copy, share or resell them, or share a single-place link with someone else.
We may update the course content to keep it accurate. Certificates already issued aren’t affected.

21Latte Art Academy

Latte Art Academy is a monthly online training subscription for coffee businesses: lessons, drills and feedback on staff latte art pours. These terms apply to it alongside sections 01, 02, 09 and 19.