Hello! We have some terms and conditions you should read through before you make a purchase or book a course with us. If you have questions, please contact BSI . We are always here to help.
It is not possible to proceed with the booking process without accepting these Terms and Conditions. It is therefore essential that you read, and/or print a copy of the Terms and Conditions at the time of booking in order to be aware of the provisions in force. Additionally, BSI can change these Terms and Conditions at any time without prior notice, although such changes will not apply to bookings that have already been accepted by BSI. When you book through our website you agree to be bound by the following obligations:
You accept financial responsibility for all transactions made under your name or account.
You confirm to be at least 18* years of age on the starting date of the booked course and to have the legal capacity to make a booking.
You warrant that all information you provide about yourself or anyone else is true and accurate.
BSI reserve the right to refuse any booking that we fell may create a conflict of interest.
THE PRICE YOU PAY
BSI endeavors to ensure that the most up to date and correct prices are shown on our website. However, BSI reserves the right to alter their prices at any time. Occasionally an incorrect price may be shown, due to an error. We reserve the right to cancel the booking if you do not wish to accept the price that is actually applicable to the booking.
CHANGES & CANCELLATIONS
IF WE CANCEL YOUR BOOKING
We hope that we will not have to make any changes to your booking, but because our courses are planned months in advance it is sometimes necessary to do so. For example, if there are not enough people booked onto your course or if any unforeseen circumstances arise that make one of our schools to be unfit for use, we may have to cancel your course.
We reserve the right to cancel your course under any circumstances. If we have to cancel your paid booking, you are entitled to either have a full refund (minus cancellation insurance and any payment fees) or accept a replacement course from us, which would be of an equivalent or similar standard, if we are able to offer you one. We cannot be responsible for any costs or expenses you may incur as a result of our cancellation.
IF WE ALTER YOUR BOOKING
As stated above we aim not to make any changes to your booking once it is confirmed, although arrangements are often made many months in advance with our suppliers over whom we have no direct control. As a result changes may be necessary. Most changes will be minor and although we endeavor to advise you of any of these changes before your course, we have no obligation to do so and will not pay any compensation for any costs that occur because of alteration. These changes are only examples, and there may be other significant changes that would constitute a major change. If any change will have a major influence on your accommodation, then we will tell you about it in due course, if the change allows us the time to do so.
Change of course dates.
In the event of us notifying you of a major change before your course begins we will provide you with three options:
Accept the alternative arrangements that we may offer.
Accept a replacement course from us of equivalent or similar standard and price. If the course is more expensive you will have to pay the difference, but if it is cheaper we will refund the difference.
Cancel the course and receive a total refund of all monies paid to us (minus cancellation insurance and any payment fees)
IF YOU CHANGE YOUR BOOKING
If after confirmation of booking has been issued, you wish to change your booking in any way, we will do our utmost to accommodate these changes. However, it may not always be possible. Additionally, we charge an ‘Amendment Fee’ for each detail of your booking we allow you to change, for a list of charges see our amendment fees table below.
GUIDE TO OUR AMENDMENT FEES
Sell the course to someone else *€10
* You may sell your booking to another person, providing the following conditions are met:
You let us know via email to and we authorize the change in writing.
That person complies with the terms of the existing booking, and agrees to take over any remaining payments.
Change of course date *€15
IF YOU CANCEL YOUR BOOKING
You can change your booking free of charge, or cancel it with a full refund (minus payment processing fees ) within 48 Hours from the time that you made your initial booking. After this period of 48 hours you have entered a legally binding agreement to pay for the cost of your course in full. Note that the 48 hour threshold must be prior to the starting date of the course, if your booking is within 48 hours of the start date the course in non refundable.
In the event of you wishing to cancel your booking we will provide you with three options*:
You can postpone your course and elect to take a similar BSI course within a period of three months from when the booked course was originally supposed to start. An admin fee will be charged, please see the amendment fees above for more information. Any monies already paid will be held on account and deducted against the new booking price. If the course is more expensive you will have to pay the difference, but if it is cheaper we will refund the difference**.
You can sell your course to someone else, but an admin fee will be charged. Please see the amendment fees above for more information. You are wholly responsible for selling your course. BSI cannot assist you with this.
You can cancel your course, but you will be liable for course fees and cancellation charges as a result of your cancellation***. See the cancellation charges below.
To compensate us for the fact that we may not be able to resell your booking, and to cover any expense we have paid whilst processing your booking, we must make a cancellation charge according to the scale shown below.
These charges are based on how many days before your booked course we receive your cancellation notice, and are a percentage of the total cost of your booking.
We cannot be responsible for any costs or expenses you may incur as a result of your cancellation. No compensation is payable for minor changes to your booking. Minor changes do not entitle you to cancel or change to another course without paying the applicable charges.
Period Before Course When Notice Of Cancellation Is Received
Percentage Of Total Amount Paid To Be Refunded.
120 days or more 100%
119 – 15 days 50%
14 – 0 days 0%
In addition to the above percentage of amount paid, a cancellation fee will be payable. The cancellation fee will be deducted from any monies due.
No refunds will be made for cancellations received within 14 days before the booked course starts or for non-appearance, or for any student who has commenced the course. In this case cancellation charges will amount to 100% of the booking price.
In the event of a refund being payable to the customer after consideration of the above fees/charges/deductions, the relevant amount will be transferred back by the party that made the original booking to the payment card/bank account used to make that booking. Any insurances/booking fees/charges/deductions applied will not be eligible for reimbursement. Please note that the reimbursement can take up to 30 days to process.
To make your life easier, BSI offers you an educational guarantee. This gives you the chance to retake your BSI course at the same destination until you pass.
The educational guarantee is an optional addition to your booking.
Please also note that:
The course(s) that you wish to retake must be within 3 months of the original course, and there must be spaces available.
To be able to utilize the educational guarantee you must have failed your course and your retakes. You will have to pay the applicable costs to the school where the retakes will take place.
The educational guarantee is non-refundable.
EVENTS BEYOND OUR CONTROL
We regret we cannot accept liability or pay any compensation where the prompt performance of our contractual obligations is prevented or affected by ‘force majeure’. In these booking conditions, ‘force majeure’ means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all other events outside our control.
OUR LIABILITY TO YOU
To the fullest extent permissible by law, our liability for any loss or damage suffered by you shall be limited to that which arises out of the negligence of our employees, subcontractors or agents.
BSI shall not be liable for any indirect loss or damage which may be suffered by you. Including, but not limited to, loss of income, loss of business, loss of profits, loss of opportunity, loss of anticipated savings, loss of data or loss of enjoyment.
Nothing in these terms and conditions purports to limit or exclude our liability for:
Death or personal injury caused by the negligence of BSI, its employees, subcontractors or agents;
Fraud or fraudulent misrepresentation; or
Any other matter for which it would be illegal for BSI to limit or exclude its liability.
Any other matter for which it would be illegal for BSI to limit or exclude its liability.
PAYMENTS BY BANK TRANSFER
It’s the student’s responsibility to pay the exact course fee in the correct currency (shown in the payment information available after booking). We cannot be responsible for any costs students may incur as a result of paying in the wrong currency or as a result of failing to pay 100% of the transfer fees.
CREDIT CARD FRAUD
Please make sure that you have supplied us with the correct credit card billing information if you elect to pay by credit card. If you do not supply the correct credit billing address and/or cardholder information, your course booking may be delayed and the overall cost may increase. We do reserve the right to cancel bookings if the payment is declined or if you have supplied incorrect credit card information.
In addition, we also reserve the right to do random checks in order to minimize credit card fraud. As a result of this, before confirming your booking we may require you to provide us with a fax or postal copy of proof of identity, address, as well as a copy of your credit card and a recent statement.
If you have a special request for a facility or service that is not advertised we shall pass it on to the relevant person. However we cannot guarantee that it will be met and we will accept no liability for the situation if it is not. We cannot accept any booking that is conditional upon special requests being met.
If you discover that you have misplaced any property during your BSI Course, please contact ABSI school representative and we will endeavor to assist you in locating the items. Please be aware that it is your responsibility to ensure that your property is kept safe at all times. We cannot accept liability for any items that are lost whilst attending a BSI Course.
From time to time we may introduce you to reputable third party suppliers of excursions or other leisure services. If you choose to enter into a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent. Therefore we would have no liability for the proper performance of that contract. We are not responsible for the provision of your excursion or activity, or for anything that happens during the course of its provision by the supplier. Such excursions or activities are supplied subject to the conditions of the contract of the actual supplier of the service, and in accordance with local law.
These terms and conditions form a contract between you and BSI , which is governed by Irish law. You agree that any disputes will be dealt with in the Irish courts.
Under no circumstances should unlawfully obtained, non-prescription drugs be brought to, sold, transferred, or consumed at any BSI school or premises. Drug paraphernalia is also prohibited at any BSI school. Additionally students are not permitted to use, sell, transfer or possess medication prescribed to another student.
Any disorderly conduct due to intoxication of a student or being in the presence of illegal drugs that requires intervention by BSI staff or local officials will result in your booking being cancelled immediatly and you will be asked to leave our premises.
GIFT VOUCHERS & PROMOTIONAL CODES
Promotional codes provided to you by BSI will have the value, exclusions and limitations as notified to you at the time you were provided with them. They may also only be valid for limited periods.
A promotional code is valid only for qualifying bookings made on the BSI website or over the phone where a website booking is not possible.. A qualifying booking means the purchase of the specified course or products, in accordance with the conditions you were notified of at the time you received the promotional code. If a promotional code is no longer valid upon entry you will be notified.
To redeem a promotional code, you simply type the code into the promotional code field in the booking section of the website. The relevant discount will be automatically deducted from the final price of your qualifying purchase. If you fail to enter the promotional code at the time of purchase as specified above, your booking will not be eligible for a later discount. Discounts may not be claimed after you have confirmed your purchase on the website.
You may not redeem or exchange the promotional code or any other discounts for cash. You may not use or combine a promotional code with any other promotions, unless permitted by BSI.
BSI prohibits the posting of the promotional code on the internet or any other public forum, as well as the distribution of the promotional code to any other person.
If you wish to change a booking made using a promotional code after the promotional period for that promotional code has ended, you will be required to repay the amount that we contributed towards your booking as well as any other fees or charges that may apply to the change.
In the event that a promotional code given to you is not functional, your only remedy, and the sole liability of the BSI shall be the replacement of the non-functioning promotional code.
If you book via our website we will communicate with you using the email address you have provided. Therefore it is essential to provide a suitable contact e-mail with your booking, so that you can receive your confirmation email or information of any updates and other news associated with your booking. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. Please note that you may still have to contact us via firstname.lastname@example.org or in writing, as detailed above in our terms and conditions.
Additionally we may send you text alerts (SMS messages) regarding your booking. These can be cancelled anytime by emailing us and requesting to do so. BSI recommends that you allow us to send you SMS updates as these messages are often important messages that require your immediate attention or action.
BSI makes every attempt to ensure that the information supplied on this website and our booking site is up to date, but cannot guarantee the accuracy of information or the availability of our courses. These booking terms & conditions should be referred to in the context of this website’s general terms & conditions.
FILMING AND PHOTOGRAPHY
Throughout the year, the BSI will often shoot promotional videos and photographs at any of our BSI Schools. Please be aware that photographic shoots and/or filming may be in progress during your course, and ensure that you are aware of the positioning of cameras at all times. We do not accept responsibility if, contrary to your wishes, you appear in any promotional videos or in photographs.
CHANGES TO THIS POLICY
Any changes to this Policy will be posted on our website(s) and/or made available on request.